Patient Portal Help

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What is the Patient Portal?
The Patient Portal is an online service that provides patients with secure access to their health information. Various features are available on the CAHC portal including the ability to send messages to your health care providers, schedule appointments, and pay bills online.

Who can use the Patient Portal?
Any active patient may be eligible to register for and use the CAHC Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members’ health information.

How secure is the Patient Portal?
All communications between you and the CAHC via your patient portal are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our security system in our electronic medical record system.

You should always make sure that the email address on file for your account is accurate, because notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal.

What if my password is stolen?
Change your password immediately by completing one of the following options:

    • Sign into the CAHC Patient Portal, go to Security Settings, and reset your password.
    • Click “Forgot your password” on the sign-in page and enter your email address to request a password reset email.
    • Contact the CAHC office and request a password reset email.

What if I forget my password?
On the sign-in page, click Forgot your password and enter your email address to request a password reset email. 

What if I’m unable to access the Patient Portal?
Please contact the CAHC office to register or to verify your information.

How do I sign out?
Click the “Sign Out” link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

Note: Do not use a public computer to access your health information.

What do I need to access the Patient Portal?

  • An email address
  • Access to a computer and the internet

How do I register for the Patient Portal?
To register for the Patient Portal, click the “Sign up today” link on the sign-in page, then enter your information.

How do I sign into the Patient Portal?
To sign into the Patient Portal, enter your email address and password on the sign-in page, then click the “Sign in” button.

What is a family access account?
A family access account allows you to access multiple patients’ information using one Patient Portal account. If you are a patient at the CAHC, you can also view your own information using the same account.

Your access level to each patient is managed by the patient or by the CAHC. You may be given either full access to the patient health record, or billing-only access, which is limited to the billing section of the Patient Portal.

How do I create a family access account?
There are a few ways to create a family access account. First, the patient or the CAHC can send you an email invitation to access the patient’s information.

Or, if you already have a portal account, and the patient has consented for you to view their information, you can follow the steps below:

  • Click the My Profile tab.
  • Select the Family Access page.
  • Click the Add Patient button.

Follow the instructions to add the patient’s information to your existing portal account.

If you do not already have a portal account, you can follow the steps below:

  • Click the Sign up today link on the sign-in page.
  • Under “Who will use this account?” select Patient’s family member.
  • Follow the instructions to create an account.

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